Complaints

COMPLAINTS POLICY

Introduction: This document sets out our complaints policy. If you are a user of Divine Models, this Complaints Policy forms part of your agreement with us.

Who we are and how to contact us: Divine Models is operated by Divine Magazine Limited. We are a limited company registered in England and Wales, with company registration number 14245263. You can contact us via team@divine-models.co.uk

Who can use this Complaints Policy? Whether or not you are a user of Divine Models, you can use this Complaints Policy to alert us to any complaint which you have relating to our website and its associated content.

How to make a complaint: If you have a complaint about Divine Models (including any complaint about its content or the conduct of a user), please send your complaint to team@divine-models.co.uk including your name, address, contact details, a description of your complaint and, if your complaint relates to content, the URL for the content to which your complaint relates.

How we will deal with complaints of illegal or non-consensual Content: Following receipt of your complaint of illegal or non-consensual content:

we will take such steps as we consider to be appropriate to investigate and resolve your complaint within 7 working days

if we require further information or documents from you, we will contact you to let you know without delay

if we are satisfied that the content is unlawful or non-consensual, we will immediately remove such content, and we will notify you of our decision by email or other electronic message

if we are satisfied that the content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.

to resolve any dispute or appeal regarding our decision that content is non-consensual we will submit said content to a neutral body at our expense for independent review

Appeals

If you have been depicted in any content and would like to appeal removal of such content, please notify us by sending an email to team@divine-models.co.uk.  Should there be a disagreement regarding an appeal, you will allow the disagreement to be resolved by a neutral body.